Crisis communications

Last week I read a Wired profile of Margit Wennmachers, who is a partner at Silicon Valley VC firm Andreessen Horowitz. What I don’t know about investing in tech startups could fill a large bucket, so I hadn’t heard of Margit. She co-founded one of tech’s most influential PR agencies, and is one of a small number of executives at partner level with a communications background (memo to every company ever, do this! Comms belongs in the boardroom!).

Needless to say, Margit is a new hero of mine. Especially since I listened to her speak about crisis communications in one of her firm’s podcasts. Margit and her colleagues argue that a company’s culture can make or break and crisis communications plan – when disaster strikes, what will make employees rally together to help? That little conundrum is exactly why I’m interested in the crossover of organisational and crisis communications. Worth a listen (Margit’s other podcasts here).

I was reminded today of this great video – when I was studying crisis communications it was the perfect starting point. At 33, I just scrape into Gen Y, which is probably why a video is an effective way to pour information into my brain. Timothy Coombs is a  professor in the US whose name came up regularly during my course, and his situational theory of crisis communication helped me wrap my head around the topic as a whole.